View My Help Desk Requests Lantern Help Desk Submit your request below Help Desk Full Name* First and Last name Email* Phone*Subject*E.g. Clogged sinkDescription*Describe the ticket in detail here.Location:*Amber HallAudubon HallCedars HallClover HallHunterfly TraceHuntersmoon HallJasper HallLaurel HallLeeward HallLindenguild HallMain OfficeProspero HallRockaway TerraceRustin HouseSavanna HallSchafer HallSilverleaf HallStardom HallThe PlazaVicinitas HallEuclid-GlenmoreLiberty PlazaHudson BayRequest type*Apartment CleaningsBedbug PrepCamera Technical IssueExtermination RequestFunder SystemsIncident ReportIT TicketLantern Work OrderMaintenance Services – Property ManagementPlanStreetSecurity Booth EquipmentSecurity ConcernSecurity Contractor NoteSecurity FootageSecurity Staffing AdditionSpecial ProjectsTask RabbitWhich of the following systems?*Access HRA Provider PortalDHS Absorb LMSDHS BCSDHS CARESDHS CurRENTDHS HOMEDHS S-DriveDOHMH MavenDOHMH LOSHASA e2HRAHASA WebHRA CAPSOMH CAIRSOMH PCSOMH PSYCKESUnit Number*Personal items: vendor to Bag clothes (hold for client)? or is this room being prepared for a new client?Any garbage removal? Cleaning should be scheduled day before DSNY regular trash pickup day.Pest Control: Any pests? (Bed Bug) Discontinue and fill out Bedbug Prep Ticket in Help Desk. Yes - (Bedbugs) Yes - (Other) No Discontinue and fill out Bedbug Prep Ticket in Help Desk.When was last time PM Exterminator visited: Hoarding? Do we need a container (PM) Yes No Has Property Management (PM) provided Exterminator? Yes No Biological: Bodily fluids? Yes No Any syringes? Yes No Any other identified drug paraphernalia? Yes No Images: please attach photos, as available i. include photos, if possible (this helps vendor provide pricing)*Max. file size: 256 MB. Contingency Request – Have you confirmed with program analyst that you have the budget for this service? Please provide email screen shot of request. Yes No Did PD create PO? Yes No If you select yes, please tell us who was it approved byIs this a confirmed case of bedbugs? Yes No Date of bedbug assessment by exterminator What is needed?Have you confirmed with the program analyst that you have the budget for this service?Please provide an email screenshot of the request.3) Scope of work?Max. file size: 256 MB. Pictures of what is needed and the space where the project is taking place.*Max. file size: 256 MB. Is this a property management responsibility?Scope of work with pictures of what is expected*Max. file size: 256 MB. How Many Taskers are needed?Are special tools needed? Does this require a drill etc.Are special tools needed? Does this require a drill etc.Has the Super been notified?Was a timeline for repairs given by the Super?SiteCompli ID:*What is the best phone number to reach you at?*Phone Extension, if anyWhat is your computer name?(E.G LG-WS03)Priority*LowNormalHighUrgentDate Submitted Upload File(s) Drop files here or Select files Max. file size: 256 MB. Date Completed SignatureYour NameYour NameYour NameYour NameWhich camera issue are you experiencing?*Camera not recording / offlineVideo quality is poor / blurryCamera angle needs adjustmentNight vision / IR not workingNo power to cameraFootage not saving / storage issuePhysical damage to cameraOther (describe below)Select the issue that best matches what you're seeing.
